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I mean I can go on for another 45 minutes with this. Want to add to the discussion? Introduction to Outbound Option Lesson 2: Would I even get anything out of the training, given I don’t know much about Voip in the first place? This will help gather information on the status of the Router.
Specially since he mentioned that the IVR is handled by a different group.
Cisco Contact Center Training Courses | Global Knowledge
If something is down, you can bet you’ll know about it in Portico. UCCE experience is worth a lot of money. If they’re doing this to promote from within and mean to compensate you accordingly that’s awesome.
CVP is handled by another group so I only worry about handing it off and routing it wherever once it’s done.
It’s unlikely my current salary approaches that of a real UCCE engineer, but it was still a raise compared to what I was doing before. Even if I’m not able to help the OP, others might and you can learn by just sitting back and watching how the community helps OP with his problem, which in turn can help you.
Cisco UCCE Video Training – Administration & Troubleshooting
All opinions stated are those of the poster only, and do not reflect the opinion of Cisco Systems Inc. I will say I have a CVP book with the purple on the front and it has been very helpful in understanding the overall picture.
Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services. Here’s a doc from the Support Forums to give you an example: I’m not quiet ready to make the jump to CVP just yet, but I will be within the next six months.
This subreddit trzining for all things Cisco related! Using Domain Manager Lesson 3: I understand how the agents work and the scripts and pgs controlling cucm etc.
We do have another guy who isn’t dedicated to UCCE but he knows his way around, he’s been uccce me out a lot. Working knowledge of basic networking and components router, switch, NIC Working knowledge of Microsoft Windows Server deployed within an Active Trainimg environment Working knowledge of a Windows computer including a cizco and the simultaneous use of the Alt-Tab keys. Become a Redditor and subscribe to one of thousands of communities.
For example, I’m sure you have an admin script that checks for Holidays that will flag ICM and tell it that today is a holiday, follow the logic in the script to tell callers our office is closed traniing you decide to program it. The primary audience for uccce course is as follows: Will you be going to Cisco Live! Similar to rttest, except this will gather information on the status of Peripheral Gateways. This will provide you good quick information on the status of your processes.
That’s about the extent of what I can do. Given that I am inexperienced, they are saving some money by hiring me instead of someone who’s been doing it for several years.
I’m hoping to get some advice on which course I should take. Also, it’s important to know that, for instance, purge jobs are running.
UCCE training : Cisco
Cisco submitted 4 years ago by [deleted]. Traininf saw that you posted assuming it’s the same person on the Cisco Support Forums. This can sometimes be a pain in the ass, but it contains a lot of information. Skill groups and agent teams All Scheduled Dates are Guaranteed to Run!
I cannot begin to tell you how awesome it is that Cisco has a database schema doc and even tells you about related tables so that you’re not guessing what tables you can join. An admin script acts as a flag. Someone correct me if I’m wrong, but I believe that Shoregroup has people that are blue badge Cisco contractors and are essentially TAC engineers.
I’m a data guy, and not a great one at that. Yes Ucfe am the same person that posted on the forums. I’m in my fifteenth month of working with UCCE and quiet honestly, it feels like I’ve been drinking out of a fire hose in a sink or swim scenario. Acronyms Be prepared for all the acronyms that will fisco thrown at you.
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If you have any programming background, even noob level, then creating formulas and custom functions will not be difficult for you.